Privacy Policy

INTRODUCTION
Your privacy is important to us, so by means of this document we explain what data we collect from users, how we use it and for what purpose, among other things.

For your information, we will never ask for more information than we actually need for the services requested; we will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

As users, you should carefully read this Privacy Policy on a regular basis, and whenever you enter your personal data, as this document may undergo modifications since the provider may modify any type of information that may appear on the web to comply with the regulations or update the policy, and without any obligation to give prior notice or inform users of such obligations, being sufficient the publication on the provider’s website.

DATA PROCESSOR:
Identity: ALUMNI EDUCATION, S.L. (also the Provider or FIVE LANDS)
CIF: 95918959
Postal address: Barrio Garaioltza 169 izq, 48196, Lezama, Bizkaia (Spain)
E-mail: info@fivelands-education.com

ALUMNI EDUCATION, S.L., as responsible for the website informs you that it has implemented the necessary security measures, technical and organizational, to ensure and protect the confidentiality, integrity and availability of the data entered.

METHOD OF DATA COLLECTION, WHAT DATA WE COLLECT AND THEIR PURPOSE:
The data we collect, how we collect it and the purpose of the processing is as follows:

1. Contact and/or information request forms:

Required data: name, e-mail, telephone
Purpose: to respond to queries and/or provide information requested by the User.
Legitimation: user consent

2. Newsletter subscription:

Required information: email, first and last name
Purpose: To send you commercial information of your interest about our products and/or services through SMS mail, social communities or any other electronic or physical means, if the User has expressly consented to it;
Legitimation: User consent.

3. If you sign up for the subscription service through our website:

Required information: first and last name, address, email, phone number and credit or debit card information.
Purpose: contracting our service
Legitimation: user consent

4. To carry out the contractual relationship and the analogous administrative, fiscal and accounting formalities required by the legislation in force:

Required information: name and surname, telephone, address, ID, email, and depending on the universities to which the client wishes to apply, the following may be requested: health information (vaccination record), third party information (such as academic information or parents’ place of work), signature. This information is requested only for the purpose of managing the service since each university requires specific information.
Purpose: to carry out internal fiscal and administrative commercial management.
Legitimation: Consent of the interested party and contractual relationship.

5. WhatsApp: its use is detailed in the WhatsApp section of this policy.

6. Accommodation request form:

Required data: e-mail, name and surname, ID, place of residence, date of birth, nationality.
Purpose: To send you commercial information of your interest about our products and/or services through SMS mail, social communities or any other electronic or physical means, if the User has expressly consented to it;
Transfer: the hosting service is offered by a partner, University Living, to whom the information on the form will be sent if you give your consent to the transfer of the data and its further processing.
Legitimation: User consent

The Customer who must provide personal data of third parties, must have previously informed them and obtained their consent regarding the points set out on its treatment, detailed in the Privacy Policy.

You may revoke your consent at any time by sending a letter with the subject “Unsubscribe” to the above-mentioned e-mail address.

In accordance with the LSSICE, FIVE LANDS does not engage in SPAM practices, therefore, does not send commercial e-mails that have not been previously requested or authorized by the User. Consequently, in all communications that you will receive from the provider, the user has the possibility to cancel their express consent to receive our communications.

We will not process your personal data for any other purpose except as required by law or court order.

You will not be subject to decisions based on automated processing that produce effects on your data.

PERIOD OF DATA RETENTION:
Your data will be kept for the duration of the business relationship with us or you exercise your right of cancellation or opposition, or limitation of processing. However, we will keep your data for the periods legally provided for in the applicable provisions.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS:
The provider may provide information to law enforcement agencies under court order or by obligation of a legal rule, without prejudice to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will only be the information available to the provider at that time.

In case the client wishes the accommodation search service, FIVE LANDS provides a partner: University Living, Uniliving Accommodation Limited, a limited liability company incorporated in England and Wales with the company number 11827964 and whose registered office is located at 3rd Floor 86-90 Paul Street, London, with whom you can manage this service. To do so, you must fill in a form and, if you wish, accept the transfer of your data to initiate this service.

The information you provide to us through this website as well as through this website will be hosted on the servers of ALUMNI EDUCATION, S.L. contracted to the company that provides the web hosting service. The processing of the entity’s data is regulated by means of a data processor contract between the provider and this company.

Also, the provider uses certain tools to provide services necessary for the development of the activity, being able to store your data. These tools are the following:

Google Analytics: to perform an analysis and metrics of the use that users make of the website through cookies. The information generated and collected by these cookies about the use (including the IP address) will be directly transmitted to and stored by Google Inc. located in Delaware, 1600 Amphitheatre Parkway, Mount View (California), CA 94043 of the United States ( ” Google “), on its servers in the United States.

Used for mail marketing service: Mailchimp (The Rocket Science Group, LLC 675 Ponce De Leon Ave NE Suite 5000, Atlanta, GA 30308, United States).

Used for appointment scheduling service: Calendly (Calendly LLC, 115 E Main St. Ste A1B, Buford, GA 30518, USA).

Used for form generation: JOTFORM (Jotform LTD 25 Cabot Square, London E14 4QZ).

RIGHTS OF THE INTERESTED PARTIES:
As a user-interested party, you may request the exercise of the following rights before ALUMNI EDUCATION S.L. by submitting a letter to the postal address in the heading or by sending an e-mail to info@fivelands-education.com, indicating as Subject: “DATA PROTECTION: RIGHTS OF THE AFFECTED PARTIES”.

Rights:

Right of access: allows the data subject to know and obtain information about their personal data subject to processing.
Right of rectification: allows you to correct errors and modify data that prove to be inaccurate or incomplete.
Right of deletion: allows data that is inadequate or excessive to be deleted.
Right of opposition: the right of the data subject not to have his or her personal data processed or to have the processing of such data stopped.
Limitation of processing: involves the marking of the personal data kept, in order to limit its future processing, for the exercise or defense of claims.
Data portability: provision of the processed data to the data subject, so that he/she can transmit it to another data controller, without hindrance.
Right not to be subject to automated individual decisions (including profiling): the right not to be subject to a decision based on automated processing which produces effects or significantly affects.

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the lawfulness of the processing carried out prior to the withdrawal of consent.

You also have the right to file a complaint with the supervisory authority if you believe that your rights in relation to the protection of your data may have been violated (aepd.es).

ADDITIONAL INFORMATION

SECURITY MEASURES:
The data you provide will be treated confidentially. The provider has adopted all technical and organizational measures and all levels of protection necessary to ensure security in the processing of data and avoid its alteration, loss, theft, treatment or unauthorized access, according to the state of technology and nature of the data stored. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in the current regulations.

LANGUAGE
The language applicable to this privacy policy is English. Therefore, in the event of any contradiction in any of the versions provided in other languages, the English version shall prevail.

SOCIAL NETWORKS
We inform you that FIVE LANDS may have a presence in social networks. The processing of data carried out by people who become followers on social networks (and / or perform any link or action of connection through social networks) of the official pages of FIVE LANDS will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

FIVE LANDS will treat your data for the purposes of properly managing its presence in the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

That are allegedly unlawful by national, community or international regulations or that carry out activities that are allegedly unlawful or contravene the principles of good faith.
That violate the fundamental rights of persons, lack of courtesy in the network, disturb or may generate negative opinions in our users or third parties and in general any content that ALUMNI EDUCATION, S.L. considers inappropriate.
And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection and intellectual and industrial property rights.

Likewise, FIVE LANDS reserves the right to remove, without prior notice, from the website or the corporate social network those contents that are considered inappropriate.

In any case, if you send personal information through the social network, FIVE LANDS shall be exempt from liability in relation to the security measures applicable to this platform and the user, if he/she wishes to know them, should consult the corresponding particular conditions of the network in question.

SEND CV
In case the user sends his CV through our email, he is informed that the data provided will be treated in order to make him participate in the selection processes that may take place, carrying out an analysis of the applicant’s profile with the aim of selecting the best candidate for the vacant position of the person in charge. We inform you that this is the only official procedure to accept your resume, so resumes sent by other procedure will not be accepted. In case of any modification in the data, please inform us in writing as soon as possible, in order to keep your data duly updated.

The data will be kept for a maximum period of one year after which the data will be deleted, guaranteeing total respect for confidentiality both in the processing and in its subsequent destruction. In this sense, after this period, and if you wish to continue participating in the selection processes of the Responsible, please send us your resume again.

WHATSAPP
The processing of data carried out by people who make a query through whatsapp of ALUMNI EDUCATION, S.L. will be governed by this section, as well as those conditions of use, privacy policies and access regulations belonging to the application that apply in each case and previously accepted by the user. ALUMNI EDUCATION, S.L. will treat your data in order to properly manage your query, as well as any other purpose of the administrative management of the service. Your data is shared with WhatsApp Ireland Limited, whose technical security measures ensure the confidentiality, integrity and availability of your information, as indicated in its own privacy policy. No further transfers are foreseen, except by legal obligation or court order. Your data will be kept for the duration of the purpose for which they have been obtained and, once they are no longer needed, they will be duly blocked, archived and kept for the legally established time. It is forbidden to use the WhatsApp of ALUMNI EDUCATION, S.L. to send content that is not necessary for the response to the query and that is illegal by national or international regulations that violate the fundamental rights of persons and in general that contravene the principles of legality, honesty, responsibility, protection of privacy, consumer protection and intellectual and industrial property rights.

CHANGES TO THIS PRIVACY POLICY
ALUMNI EDUCATION, S.L. reserves the right to modify this policy to adapt it to new legislation or jurisprudence.

REVOCABILITY
The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by communicating it to ALUMNI EDUCATION, S.L. under the terms established in this Policy for the exercise of rights. This revocation shall in no case be retroactive.

LEGISLATION
In general, the relations between ALUMNI EDUCATION, S.L. and the Users of its telematic services, present in this web site, are subject to Spanish legislation and jurisdiction to which the parties expressly submit themselves, and the Courts and Tribunals of the domicile of the provider or of the user are competent for the resolution of all conflicts arising from or related to its user.